NAU Buyer Protection

Every purchase on NAU Kart Components is protected by one simple rule: the seller doesn't get your money until you get your item.

How it works

1. You pay through the site by card, Apple Pay or Google Pay. Your payment is held securely — it is not passed to the seller.
2. The seller posts your item (or you arrange collection).
3. The money is released only when: you confirm receipt, or you enter your collection code at handover, or 7 days pass after dispatch without a problem being reported.

If something goes wrong

Item hasn't arrived? Not as described? Damaged? Open a report from your purchases page before the release date. That immediately freezes the payment. The seller has 48 hours to put it right; if they don't, our team reviews the evidence and can refund you in full — the money never left the platform, so refunds are fast.

Collection purchases

Buying a kart or trailer in person? You inspect it at handover and only share your collection codewhen you're happy — the code is what releases the seller's payment. Never share it before you've seen the item.

Your rights by seller type

• Trade sellers (marked with a badge): you have full statutory consumer rights, including a 14-day cancellation period after delivery under the Consumer Contracts Regulations 2013, and remedies under the Consumer Rights Act 2015.
• Private sellers: statutory cancellation rights don't apply to private sales, but the item must match its description — and our payment hold and dispute process protect you either way.

The golden rules

• Never pay outside the site. Bank transfers, cash deposits or "PayPal friends & family" have zero protection — any seller asking for them is breaking our rules. Report them.
• Keep all communication in NAU messages — it's your evidence if there's a dispute.
• Don't confirm receipt (or hand over a collection code) until you've checked the item.